Frequently Asked Questions
Our tractors and equipment will get as close to your garage doors as safely possible. In most cases there will be approximately 1-2 feet remaining (a shovel width) in front of your garage door.
First, we offer an early bird discount which would give you 5% off of your seasonal contract price if you sign up (have contract accepted and signed) before October 1st 2020.
We also offer referral credits and discounts. For every neighbor you refer to us who signs up, you and the referral will receive a $25 credit towards your account. When you refer 5+ people on your street who sign up for service, you will receive 50% off of your driveway service. Referrals who are not neighbors to you will receive the $25 towards both of your accounts per referral.
Yes, all of our following policies consist of a minimum of 1 Million Dollar coverage: General Liability, Workman’s Compensation, Umbrella, and Automobile (tractors are treated as vehicles).
If the city plows the street and fills the driveway apron after we have cleared it, simply notify our office and we will provide one free return visit to clear the apron of your driveway on our schedule.
When the snow removal crew comes to your house to clear the driveway, they will service as much of the driveway as they can safely access. You must remove all cars and keep them moved until we complete our clearing operation. If the cars remain unmoved we will clear all remaining accessible snow. Should you require additional service when you move the car and you notify us, we will charge a return fee of $40 to make this service call and we will perform this work on our schedule.
We begin our route at 1″ of snow, no matter what time of day/night it is. There is no favoritism in our routing, simple geography is the deciding factor in how we service your driveways. Increasing the number of driveways in your neighborhood is the best way to insure the fastest service.
- 1 to 5 inch Snow falls are plowed at the end of the storm (we plow once)
- 5 to 9 inch Snow falls are plowed in the middle of the storm and at the end of the storm (we plow twice)
- 9+ inch Snow falls are plowed a minimum of one time during the storm and at the end of the storm
It all depends on when the storm starts and when it ends. If the snow has stopped falling by 12AM the driveways will normally be clear by 8AM (at least a first pass to allow passage of vehicles). In the event of a continuous snow storm throughout the day, we would pass back through the entire route insuring easy passage back into your drive after work. The snow storms don’t always fit the “stop snowing by 12AM schedule”—for example, if it stops snowing at 6AM we won’t have the driveways cleared by 8AM—neither will the town have cleared all the neighborhood streets.
We cannot give you an exact time as to when your driveway will be cleared because it all depends on when the snow starts. We have a 1″ trigger point which means that we will come out for snow storms that leave an accumulation of 1 inches or more. You are never going to have so much snow in your driveway that you cannot get out. Vehicles (especially 4 wheel drive and all wheel drive vehicles) can drive over a few or more inches of snow. Even if we have not made a pass by the time that you need to leave the house, your car can most definitely drive over it and by the time you get home, we would have done at least one pass, most likely more.
What is a monthly/seasonal snow contract and why is the only billing option for residential snow removal?
The idea of our snow business is to establish a “fixed” price service to residential clients. This allows you to keep your household budgets the same from year to year. In order to provide this fixed price, we need to fix our costs. We do that by investing in technology (tractors, snowblowers and customer communication software used exclusively for this service) and paying our tractor drivers competitive wages. Snow or no snow, our costs only fluctuate by a few percent. If we were to offer per visit billing, in no snow winters, we could not afford our equipment or our crew. In high snow winters, our clients could not afford the rates we would have to charge to cover our equipment expenses incurred in the light snow season. By owning technology that can handle snow in almost any quantity with very little variance in the time it takes to complete the task, we can provide you budget stability in seasons from zero snow to snowmageddon.